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The platform people trust and businesses grow on

Giid.bg is the independent platform for customer reviews, complaints and ratings in Bulgaria. We help people make better choices, and help businesses grow through honest feedback.

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Verified review

A R N

+125

Your favourite café

Giid.bg

4.8

128

Aysel M.

“Great service, the coffee was excellent — I'll definitely be back. Highly recommend!”

2 languages

Independent platform

Verified reviews

Free for everyone

Our mission

Every review carries weight

We believe honest customer experience protects consumers and pushes businesses to be better. Giid.bg makes that experience transparent, accessible and useful for everyone.

What we do

One platform, four core pillars

Built for everyone — from the consumer to the business.

Real reviews & complaints

People share genuine experiences about restaurants, cafés, shops and services. Businesses can respond openly and publicly.

Ratings you can trust

Artificial intelligence filters out fake reviews as much as possible.

Businesses respond openly

Companies reply to reviews in public, resolve complaints and show customers they are listening.

Discover trusted places

Browse categories, compare ratings and read real experiences in Bulgaria before you spend your time or money.

What sets us apart

Why Giid.bg?

Not just a review site — a platform built for trust.

Verified reviews

The “Verified review” badge keeps out fakes — only verified reviews affect a company's rating.

Independent & unbiased

No business can buy its rating. The voice belongs to the consumer.

Multilingual

Available in Azerbaijani, Russian, English and Turkish — accessible to all.

Businesses respond

Companies reply to reviews openly, talk directly with customers and manage their reputation in public.

For everyone

Who is Giid.bg for?

For consumers

Make the right choice

Read real reviews, share your own experience and find the best places — without wasting time or money.

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Learn more

How customer reviews work in Bulgaria

Giid.bg is the independent platform where customers in Bulgaria share real reviews and complaints about restaurants, cafés, shops, beauty salons, clinics and online services. Users can compare companies by rating, service quality and other customers' experiences, and find the most trustworthy places.

Every review is moderated, and only verified reviews affect a company's overall rating. This ensures ratings reflect real customer experience rather than fakes. Businesses can reply to reviews openly, resolve customer dissatisfaction and manage their online reputation.

FAQ

Frequently asked questions

What is Giid.bg?

Giid.bg is the independent platform for customer reviews, complaints, ratings and loyalty in Bulgaria. People read and write real reviews about restaurants, cafés, shops and services here.

Is Giid.bg free to use?

Yes. Reading and writing reviews is completely free for users. Sign-up and the loyalty program are also free for businesses.

How do I write a review on Giid.bg?

Search for the company, give it a star rating and describe your experience. Your review is published after moderation and contributes to the company's rating.

Which businesses are on Giid.bg?

Restaurants, cafés, shops, beauty salons, clinics, online stores, delivery services and other consumer-facing businesses.

Which languages does Giid.bg support?

Azerbaijani, Russian, English and Turkish. You can use the platform via the website and the native iOS and Android apps.

Join the Giid.bg community

Whether you write a review or grow your business — getting started is free.

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